Exchange & Refund

 

No Exchange or Refund

 

Please note that we do not offer exchanges or refunds for change of mind, preference, or any reason other than a product fault. Once an order has been placed and shipped, it is considered final.

 

Faulty or Damaged Items

 

If your journal arrives faulty, damaged, or defective, you are entitled to a replacement or refund. To process this, please contact us within 48 hours of delivery at usafestoreeg@gmail.com , with clear photos of the issue.  we will review your request and provide further instructions.

Package Handling

 packages cannot be opened before payment to the delivery carrier. This ensures that all items remain sealed, authentic, and tamper-free until received by the customer.